Yes! We accept returns for all items including sale items (except lingerie bottoms) within 30 days of delivery for store credit. Items must be unworn, unwashed, and in their original condition with tags and hygiene liners intact.For exchanges, we offer size exchanges for the same item. Submit your return/exchange here.

1. Ensure your item satisfies our returns criteria2. SUBMIT YOUR RETURN REQUEST HERE3. Include a note with your name & order number in your return and ship it back to us within 30 days of your date of delivery.Once your return is received, a store credit will be issued to you which will be valid for 3 years.RETURN CRITERIA:Items must satisfy the following requirements: Items must be original condition: unworn, unwashed, no marks, no pet fur, no stains and with all tags attached and the hygiene liner in place. All bottoms must be tried on with underwear for hygiene reasons. Items that are returned soiled will not be accepted. The sale of lingerie bottoms, custom orders and gift cards are final. Strictly no returns will be accepted for these items.Free gifts must be returned if part or all of the order is being returned. If an order is returned without the free gifts, part or all of the RRP value of the item will be deducted from the return value. Free gifts are non-exchangeable. Items that are returned in a condition that does not meet our policy above, may be subject to rejection.Please note:• Shipping costs are the responsibility of the customer.• Shipping and insurance fees are non-refundable.• USA returns: prepaid return labels are available for $20USD

If a new order is needed urgently, you may place a new order for the new sizes/styles before receiving your store credit for your return. Please write down your new order number and request for a refund in the notes section of the returns form.Once we receive your return, a refund will be processed instead of a store credit once we match up your new order to your return. If your new order value is less than your original order, a store credit will be issued for the difference. Please email us at orders@kotomi.com.au if you need any assistance.

Once your return is received and processed (within 72 hours), we’ll email you a store credit valid for 3 years.

Please notify us immediately at orders@kotomi.com.au with your order number and a photo of the faulty item. We’ll assist you further.

Email us at orders@kotomi.com.au with your order & tracking number so we can track your return once it arrives.

Yes! Sale items can be returned for store credit, except for lingerie bottoms, which are final sale.

Yes, we accept size exchanges for the same item in a different size. Note that sizes are not reserved until your return is received.