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How do I track my order?
How do I track my order?
2025-04-08
Once your order is shipped, you’ll receive a tracking number via email. Use this to track your order on the courier’s website. If you haven’t received tracking information within 3 business days, check your spam folder or contact us.
Use the Try Before You Buy button when selecting items.
2
Payment Hold
We'll reserve the order total on your card, creating a pending transaction, however you won't be charged yet.
3
Try at Home
You have 3 days to try everything once your order arrives.
4
Easy Returns
Pay for what you keep and return the rest.
A $12 Restocking fee is payable if all items are returned.
TRY BEFORE YOU BUY
1
Select Try Before You Buy
Use the Try Before You Buy button when selecting items.
2
Payment Hold
We'll reserve the order total on your card, creating a pending transaction, however you won't be charged yet.
3
Try at Home
You have 3 days to try everything once your order arrives.
4
Easy Returns
Pay for what you keep and return the rest.
A $12 Restocking fee is payable if all items are returned.
You're ready to select your exchange items
Welcome back to the store page. Here's what to do next:
Step 1:
Browse items you'd like to order
Step 2:
Use the 'Add to Cart' button to add your new exchange items to the cart.
Step 3:
Checkout as usual with the same email or phone number to complete your exchange order.
left to place order
Please note: Processing your exchange may take up to one minute after placing your order.
Size chart
Shipping & Returns
SHIPPING: We ship worldwide! All orders are dispatched within 2 business days. Free shipping is available for Australian orders above $100AUD or international orders above $125AUD. During sale periods please allow up to 4 business days for dispatch.
Further information regarding shipping rates can be found here.
RETURNS: We accept returns for full priced & sale items (excluding lingerie bottoms & mystery items) within 30 days from your delivery date for a store credit. All items must be unworn and in their original condition.
We offer FREE return labels for AU, USA, CA, UK & NL orders when opting into Checkout+. Before checking out, customers can opt in to free returns and exchanges for a small flat fee. See more information here.
We have local return locations in AU, US, UK, Canada, and the Netherlands. Skip the international shipping and drop your parcel off close to home.
Please refer to our full returns policy here to ensure your items satisfy our returns conditions before posting it back.