Shipping

WE SHIP WORLDWIDE 🌏

We offer FREE shipping for all AU & NZ orders over $100AUD and international orders over $125AUD.

All orders are dispatched within 2 business days. Please note that during sale and peak periods, dispatch may take up to 4 business days. Estimated shipping times are from the day after dispatch and do not include weekends, public holidays or customs delays. Once your order has been shipped, an email confirmation will be sent to you with tracking information. 

All orders are shipped with Auspost (standard) or DHL express (express).

Please note: only standard services can be shipped to PO boxes or military bases

Orders containing one or more pre-order items will be shipped together once the pre-order item becomes available. If you would like the in-stock items to be shipped out first, please reply to your order confirmation email to request this.

Please see our shipping fees & time frames below:

AUSTRALIA & NEW ZEALAND

AUSTRALIA

Service	Est. delivery time	Orders under $100AUD	Orders over $100AUD
Standard shipping	3-8 business days	$6.95	FREE
Express shipping	1-5 business days	$12.95	$6.95
Metro courier express	1-2 business days	$19.95	$14.95

NEW ZEALAND

Standard shipping	Orders under $100NZD	Orders over $100NZD
5-8 business days	$9.95NZD	FREE
Express shipping	Orders under $200NZD	Orders over $200NZD
2-4 business days	$14.95NZD	$7.95NZD

*Estimated shipping times are from the day after dispatch and do not include weekends, public holidays or customs delays. 

USA & MEXICO

Service	Est. delivery time	Orders under $80USD	Orders over $80USD
Standard shipping	6-12 business days	$15USD	FREE
Express shipping	2-5 business days	$19.95USD	9.95USD

*Estimated shipping times are from the day after dispatch and do not include weekends, public holidays or customs delays. 

 CANADA

Service	Est. delivery time	Orders under $110CAD	Orders over $110CAD
Standard shipping	6-12 business days	$9.95CAD	FREE
Express shipping	2-5 business days	$19.95CAD	$9.95CAD

*Estimated shipping times are from the day after dispatch and do not include weekends, public holidays or customs delays. 

UNITED KINGDOM

Service	Est. delivery time	Orders under £65GBP	Orders over $£65GBP
Standard shipping	5-10 business days	£6.95GBP	FREE
Express shipping	2-5 business days	£16.95GBP	£6.95GBP

*Estimated shipping times are from the day after dispatch and do not include weekends, public holidays or customs delays. 

ASIA & UAE

Service	Est. delivery time	Orders under $125AUD	Orders over $125AUD
Standard shipping	6-10 business days	$9.95AUD	FREE
Express shipping	3-5 business days	$19.95AUD	$9.95AUD

*Estimated shipping times are from the day after dispatch and do not include weekends, public holidays or customs delays. 

EUROPE

Service	Est. delivery time	Orders under $125AUD	Orders over $125AUD
Standard shipping	8-14 business days	$9.95AUD	FREE
Express shipping	3-5 business days	$29AUD	$18AUD

*Estimated shipping times are from the day after dispatch and do not include weekends, public holidays or customs delays. 

REST OF THE WORLD

Service	Est. delivery time	Orders under $125AUD	Orders over $125AUD
Standard shipping	10-22 business days	$9.95AUD	FREE
Express shipping	3-5 business days	$59.95AUD	$59.95AUD

*Estimated shipping times are from the day after dispatch and do not include weekends, public holidays or customs delays. 

TRACKING

Once your order has been shipped, an email confirmation will be sent to you with tracking information.
Purchases that are made after 12pm (AEDT/AEST) on weekdays and all orders on weekends and public holidays will be processed on the following business day.

DUTIES AND TAXES

Duties and taxes are included in the price for Australia, New Zealand & USA.

Some countries require duties and taxes to be paid upon delivery depending on each countries' duty policy.

UNCLAIMED PACKAGES

Parcels that have been attempted to be delivered but is not claimed by the customer within the allocated time frame, will generally be returned to us by your local postal service. In this situation, the customer will be liable for the return shipping charges. Once the parcel is returned to our team, a gift card to the value of the order items minus the original+return shipping cost will be issued to the customer.

FAILED DELIVERIES & INCORRECT DETAILS

Failed delivery due to incorrect, absent or misspelt postal addresses are at the fault of the customer and therefore not covered by shipping insurance.

A replacement or refund cannot be sent in these instances. If the package is delivered to an incorrect address, the customer will need to contact the courier to attempt to retrieve the package. If the package is returned to our warehouse, a store credit will be issued minus a $15AUD handling fee + return shipping costs once the package is returned. 

Country	Return shipping cost
Australia + New Zealand	$8AUD
International	$15AUD

What if my order is marked as delivered but I haven’t received it?

If your package has been scanned as delivered but you have not received it, please check the area surrounding your mailbox and front door immediately. Where possible, also check with your neighbours.

If it was shipped to a business address, please check with the people in your office/reception.

If you still cannot locate your parcel, please contact us within 7 days of the delivery scan, so that we can assist with following up your parcel. You must also contact your local courier to lodge an inquiry to ensure this is resolved as soon as possible.

USA customers:

Contact USPS to request proof of delivery via this link: https://emailus.usps.com/s/package-inquiry

If you fail to contact us within this timeframe, we will not be able to organise a replacement.

IMPORTANT NOTICE:

In cases where a shipment is marked as delivered by the carrier but is reported as not received by the customer, an investigation will be initiated with the carrier. If the carrier confirms the parcel as lost, the customer will be eligible for a replacement or store credit only. Refunds will not be provided under these circumstances. This policy is in place to mitigate fraudulent claims and to ensure the integrity of our shipping process.