Contact Us

Please visit our FAQ for all general questions regarding delivery times, returns and orders.
Emails will be responded to from Monday to Friday, 9am - 4pm AEST.

General:
hello@kotomi.com.au

Customers:
orders@kotomi.com.au

Collaborations:
Want to collaborate? We would love to hear from you! Remember to include a link to your Instagram profile or a little something that shows us your work.

collabs@kotomi.com.au

*Due to the high volume of collaboration requests we are currently receiving, we may not always be able to get back to each and every email.

Press + wholesale:
admin@kotomi.com.au

Shipping

We ship worldwide! All orders are dispatched on the following business day. Free shipping is available for Australian orders above $100AUD or international orders above $125AUD.

Further information regarding shipping rates can be found here.

Returns

We accept returns for all full priced & sale items (excluding lingerie bottoms) within 30 days from your delivery date. All items must be unworn and in their original condition.

Please refer to our full returns policy here to ensure your items satisfy our returns conditions before posting it back.