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What if I receive a faulty item?
What if I receive a faulty item?

Please notify us immediately at orders@kotomi.com.au with your order number and a photo of the faulty item. We’ll assist you further.

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Can I return or exchange my item(s)?
What if I need a new size/item urgently?
How do I make a return?
When will I receive my store credit?
What if I forgot to include a returns form in my return?
Can I return sale items?
Do you accept exchanges?