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How do I contact customer service?
How do I contact customer service?
2025-03-21

Email us at orders@kotomi.com.au for order-related inquiries or hello@kotomi.com.au for general questions. We aim to respond within 1-2 business days.

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Shipping & Returns

SHIPPING: We ship worldwide! All orders are dispatched on the following business day. Free shipping is available for Australian orders above $100AUD or international orders above $125AUD.

Further information regarding shipping rates can be found here.

RETURNS: We accept returns for all full priced & sale items (excluding lingerie bottoms) within 30 days from your delivery date. All items must be unworn and in their original condition.

Please refer to our full returns policy here to ensure your items satisfy our returns conditions before posting it back.