Good news for our US babes — orders under $800 will remain duty-free until at least 2nd May! 💌 If you’ve had your eye on something, now’s the perfect time to treat yourself before changes kick in. More updates coming soon — stay tuned!

Estimated delivery times are calculated from day after dispatch and do not include weekends, public holidays or customs delays.All standard orders are shipped via Auspost and all express orders are shipped via DHL Express. Please note: DHL express does not ship to PO boxes. USA & MEXICOService Est. delivery time Orders under $80USD Orders over $80USD Standard shipping 8-12 business days $7.95USD FREE Express shipping 2-5 business days $16.95USD $7.95USD CANADAService Est. delivery time Orders under $110CAD Orders over $110CAD Standard shipping 6-12 business days $9.95CAD FREE Express shipping 2-5 business days $19.95CAD $9.95CADUNITED KINGDOM Service Est. delivery time Orders under £65GBP Orders over $£65GBP Standard shipping 5-10 business days £6.95GBP FREE Express shipping 2-5 business days £16.95GBP £6.95GBP ASIA & UAE Service Est. delivery time Orders under $125AUD Orders over $125AUD Standard shipping 6-10 business days $9.95AUD FREE Express shipping 3-5 business days $19.95AUD $9.95AUD EUROPE Service Est. delivery time Orders under $125AUD Orders over $125AUD Standard shipping 8-14 business days $9.95AUD FREE Express shipping 3-5 business days $19.95AUD $9.95AUD REST OF THE WORLD Service Est. delivery time Orders under $125AUD Orders over $125AUD Standard shipping 10-22 business days $9.95AUD FREE Express shipping 3-5 business days $59.95AUD $59.95AUD

We offer free standard shipping on all domestic orders over $100AUD and NZ orders over $100NZD. Estimated delivery times are calculated from date of dispatch.AUSTRALIAServiceEst. delivery timeOrders under $100AUDOrders over $100AUDStandard shipping3-8 business days$6.95FREEExpress shipping1-5 business days$12.95$6.95Metro courier express1-2 business days$19.95$14.95NEW ZEALANDAll standard shipping orders are shipped via Auspost and all express shipping orders are shipped via DHL Express. Please note: DHL express does not ship to PO boxes.Standard shippingOrders under $100NZDOrders over $100NZD5-8 business days$9.95NZDFREEExpress shippingOrders under $200NZDOrders over $200NZD2-4 business days$14.95NZD$7.95NZD

All orders are shipped by the following business day. Please note that during sale and peak periods, dispatch may take up to 3 business days. Shipping times given are from the day after dispatch and do not include weekends, public holidays or customs delays. PRE-ORDERSOrders containing one or more pre-order items will be shipped together once the pre-order item becomes available. If you would like the in-stock items to be shipped out first, please reply to your order confirmation email to request this.Once your order has been shipped, an email confirmation will be sent to you with tracking information.

Once your order is shipped, you’ll receive a tracking number via email. Use this to track your order on the courier’s website. If you haven’t received tracking information within 3 business days, check your spam folder or contact us.

Duties and taxes are included for standard shipping to Australia, New Zealand, USA, and UAE. For other countries, duties and taxes may apply upon delivery.

Yes, we ship to PO boxes in Australia. For international orders, standard shipping can deliver to PO boxes, but DHL Express cannot.

If your package has been scanned as delivered but you have not received it, please check the area surrounding your mailbox and front door immediately. Where possible, also check with your neighbours.If it was shipped to a business address, please check with the people in your office/reception.If you still cannot locate your parcel, please contact us within 7 days of the delivery scan, so that we can assist with following up your parcel. You must also contact your local courier to lodge an inquiry to ensure this is resolved as soon as possible.If you fail to contact us within this timeframe, we will not be able to organise a replacement.

If a delivery fails because of an incorrect, incomplete, or misspelled address provided by the customer, it is not covered by shipping insurance. Unfortunately, we cannot issue a replacement or refund in these cases.If the package is delivered to the wrong address, we recommend contacting the courier directly to attempt retrieval. If the package is returned to our warehouse, we will issue a store credit for the order value, minus a $15AUD handling fee and return shipping costs.Return Shipping Costs:Australia & New Zealand: $8AUDInternational: $15AUDTo avoid delivery issues, please double-check your shipping details at checkout. If you need to update your address after placing an order, contact us immediately at orders@kotomi.com.au before your order is dispatched.

The courier will usually leave a card with instructions for pickup. For DHL Express, you may need to contact them directly to arrange redelivery.

If a delivery attempt is made but the package isn’t claimed within the allocated time frame, it will typically be returned to us by your local postal service. In this case, the customer is responsible for the return shipping charges.Once the package is returned to our warehouse, we’ll issue a gift card for the value of the order items, minus the original shipping cost and return shipping fees.To avoid this, please ensure you’re available to receive your delivery or contact your local postal service to arrange an alternative pickup. If you have any questions, feel free to reach out to us at orders@kotomi.com.au.

We are a proud, Aussie-based business and all orders are packed and dispatched from our warehouse in Melbourne, Australia.

Yes, we ship worldwide! Once you’re in the checkout, you’ll see local payment methods and shipping options.